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Our USP
We’re committed to providing exceptional technical assistance and expertise to optimize your Tableau Server environment. Our comprehensive support offerings encompass a wide range of services tailored to meet the diverse needs of Tableau Server users. Here’s what our Tableau Server Support entails:
Technical Support OnTime
With our team of skilled technicians at your service, rest assured that any technical issues will be promptly resolved. We are committed to delivering a swift response within hours of receiving your support request and keeping you well-informed with regular updates throughout the entire support process. Your satisfaction is our top priority, and we strive to ensure a seamless experience with our expert assistance.
Performance Optimization
We’ll work closely with you to identify and address any performance bottlenecks in your Tableau Server environment. We’ll ensure your Tableau Server operates at peak performance, delivering fast and reliable access to your data.
Customization and Integration
Every organization has unique requirements when it comes to Tableau Server. Whether you need custom dashboard development, integration with other data sources, or automation of administrative tasks, our team has the expertise to tailor Tableau Server to your specific needs.
We dedicate time to understanding your unique business requirements and customize our support services accordingly. With us, you’re not just another client – you’re a valued partner.
Our team comprises highly skilled Tableau Server administrators and consultants with extensive experience in managing and optimizing Tableau environments. Count on us to provide expert guidance and support at every stage.
We believe in a proactive approach to Tableau Server support, identifying and addressing potential issues before they impact your business operations. Our aim is to maximize uptime and reliability for your Tableau Server deployment.
Our flexible pricing options align with your budget and unique needs. Customized service level agreements (SLAs) provide you with specific support precisely when you need it. You can rest assured our services are customized to fit your exact requirements, maximizing your value and peace of mind.
Support Plan Life Cycle
Incident Management Overview
Raise a Case
The Customer contacts the Tech DL using the Named/Registered Contacts.
Issue Download
AIONTECH Solutions Tech Engineer assesses the issue, assigns priority, & generates Ticket number based on the support plan.
Troubleshoot
Follow standard operating procedures and guidance to diagnose and resolve the issue.
Test
AIONTECH Solutions Tech Engineer replicates the issue internally and identifies feasible fixes.
Implement
After completing the necessary fixes, AIONTECH Solutions deploys the solution on the Customer’s environment.
Tableau Support Plan
| FEATURES | SILVER | GOLD |
|---|---|---|
| Annual PRICE (Yearly)* | INR 3,00,000* or 13% of TLV* (whichever is higher) |
INR 4,00,000* or 18% of TLV* (whichever is higher) |
| Contact Options | Email and Hotline | Email, Hotline & Direct Contact option |
| Coverage | Business Hours (8x6) | Business Hours (8x7) |
| Installation Support | Unlimited | Unlimited |
| Upgradation Support | Unlimited | Unlimited |
| P1,P2 Issue Target Response Time | 8,16 Business Hours | 4, 8 Business Hours |
| Named Contacts | 5 | 7 |
| Recurring Status Calls | Bi-weekly | Weekly |
| Special Programs | Yes | Yes |
| Best Practices Session | Yes | Yes |
| Onsite Escalation Management** | Yes | |
| Proactive Escalations | Yes | |
| Data Diagnostics*** | Yes | |
| Technical Account Manager | Yes |
*TLV Total License Value is calculated as the total sum of product licenses procured over the last 12 months. The price would differ for customers who has not procured the license from Goldstone Technologies.
**Onsite Escalation Management is available with additional commercials involved.
***Data Diagnostics will be conducted twice a Year.
Frequently Asked Questions
- Technical Support as a Service is a comprehensive offering from AIONTECH Solutions that includes technical support, proactive maintenance, updates, optimization, and backup and recovery services for smooth product operation.
- You may need to connect with AIONTECH Solutions's dedicated Tableau experts for dashboarding and development assistance.
- AIONTECH Solutions can assist with server-related issues such as installation, configuration, troubleshooting, performance optimization, upgrades, and backup and recovery.
- AIONTECH Solutions aims for quick response times based on its Technical Support as a Service offering.
- Response speed may vary depending on factors like issue complexity and severity, available resources, and agreed service level agreements (SLAs).
- Pricing for Technical Support as a Service varies based on the services required, product complexity, and support level.
- Contact AIONTECH Solutions directly for a personalized quote and tailored pricing solution.
- Yes, AIONTECH Solutions offers ongoing technical support services to ensure consistent operational capabilities.
- Our support includes maintenance, monitoring, troubleshooting, and performance tuning.
- Contact AIONTECH Solutions to discuss your needs and receive a personalized solution.
Request for Services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better