Bajaj Finserv

Tableau Customer Story

BHFL uses Tableau to streamline their Operations by having a unified system with organization level escalation details enabling them to take necessary actions and improve the overall operational process & Efficiency.


Unable to identify and escalate key metrics for operational team leading to delayed action and larger turn around time.


Developed a dynamic dashboard using the defined business logic and existing automated reports and escalation metrics for the Operations team:


Total man hours saved per month: 180 (3 resources x 2 hours x 30 days)


Consolidated static reports into interactive visulization/dashboard


Operations department is now using nearly real-time data to perform decision making actions based on the dynamic ruleset implemented in the dashboard.