Tableau Server Support

Seamless Tableau Server Support for Uninterrupted Insights

Tableau Tech Support as a Service

ATS remains devoted to providing top-notch professional and efficient Tableau Support services that enhance user experiences. Our customized suite of services ensures uninterrupted operational capabilities, reliable technical support, and maximizes investment returns. Specifically designed for businesses working on mission-critical workloads, the Tableau Support offers agile, scalable, and advanced support with prompt response times.

Our USP

Why Choose Us

Comprehensive Tableau Support

From proactive maintenance & software updates to system optimization and backup & disaster recovery services, our dedicated team ensures seamless performance and uninterrupted operations of your Tableau services, empowering you to maximize productivity and continuously deriving valuable insights for business.

Expert Technicians

Our technical specialists provide customized solutions for businesses across various industries, providing timely and effective resolutions to any technical challenge. With best-in-class troubleshooting techniques and robust expertise, we ensure your business remains online and always optimized.

Faster Response Time

ATS’s premium Tableau Support guarantees quick and responsive technical support, delivering an accelerated response time to address your critical support needs. We prioritize efficiency and promptness in our support services, ensuring uninterrupted operations while guaranteeing customer satisfaction.

Flexibility

Our flexible pricing options align with your budget and unique needs. Customized service level agreements (SLAs) provide you with specific support precisely when you need it. You can rest assured our services are customized to fit your exact requirements, maximizing your value and peace of mind.

Support Plan Life Cycle

Incident Management Overview

Raise a Case

The Customer contacts the Tech DL using the Named/Registered Contacts.

Issue Download

ATS Tech Engineer assesses the issue, assigns priority, & generates Ticket number based on the support plan.

Troubleshoot

Follow standard operating procedures and guidance to diagnose and resolve the issue.

Test

ATS Tech Engineer replicates the issue internally and identifies feasible fixes.

Implement

After completing the necessary fixes, ATS deploys the solution on the Customer’s environment.

Tableau Support Plan

FEATURESSILVERGOLD
Annual PRICE (Yearly)*INR 3,00,000* or 13% of TLV*
(whichever is higher)
INR 4,00,000* or 18% of TLV*
(whichever is higher)
Contact OptionsEmail and HotlineEmail, Hotline & Direct Contact option
CoverageBusiness Hours (8x6)Business Hours (8x7)
Installation SupportUnlimitedUnlimited
Upgradation SupportUnlimitedUnlimited
P1,P2 Issue Target Response Time8,16 Business Hours4, 8 Business Hours
Named Contacts57
Recurring Status CallsBi-weeklyWeekly
Special ProgramsYesYes
Best Practices SessionYesYes
Onsite Escalation Management**Yes
Proactive EscalationsYes
Data Diagnostics***Yes
Technical Account ManagerYes

*TLV Total License Value is calculated as the total sum of product licenses procured over the last 12 months. The price would differ for customers who has not procured the license from Goldstone Technologies.
**Onsite Escalation Management is available with additional commercials involved.
***Data Diagnostics will be conducted twice a Year.

Frequently Asked Questions

What is Technical Support as a Service, and how can it help with dashboarding and development?
  • Technical Support as a Service is a comprehensive offering from ATS that includes technical support, proactive maintenance, updates, optimization, and backup and recovery services for smooth product operation.
  • You may need to connect with ATS’s dedicated Tableau experts for dashboarding and development assistance.
What types of Tableau Server-related technical issues can ATS assist me with?
  • ATS can assist with server-related issues such as installation, configuration, troubleshooting, performance optimization, upgrades, and backup and recovery.
How quickly will ATS respond to my support requests and assist?
  • ATS aims for quick response times based on its Technical Support as a Service offering.
  • Response speed may vary depending on factors like issue complexity and severity, available resources, and agreed service level agreements (SLAs).
How much does Technical Support as a Service cost, and can I get a customized quote?
  • Pricing for Technical Support as a Service varies based on the services required, product complexity, and support level.
  • Contact ATS directly for a personalized quote and tailored pricing solution.
Is ATS able to offer ongoing technical support for my Product infrastructure?
  • Yes, ATS offers ongoing technical support services to ensure consistent operational capabilities.
  • Our support includes maintenance, monitoring, troubleshooting, and performance tuning.
  • Contact ATS to discuss your needs and receive a personalized solution.

Please get in touch to know more about our Service Offerings

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